Expert Hails Plans to Include Councils on GSB

A Development Expert says government’s plans to include all local authorities across the country on the Government Service Bus (GSB) by the end of 2025, will help Councils to improve service delivery.

Smart Zambia will next year include all Local Authorities on the Government Service Bus to help monitor revenue collection and make access to their services easy.

Dr. Charity Musamba told Money News that nothing much has been achieved by the local authorities due to low revenue collection and collapsing of systems in local authorities, as they have failed to run with the decentralization policy as far back as 2002 when it was first launched.

Dr. Musamba stated that once local authorities are added to the GSB, it will improve their service delivery and monitoring of its tax collection.

She however expressed concern over underutilization of systems aimed at improving operations of government agencies.

Dr. Musamba noted that there are a number of digital systems that have been adopted by government but nothing much has changed in the service delivery.

“Before rolling out the exercise to a number of councils across the country, Smart Zambia should observe how those that will receive the first phase of inclusion will perform to use it as an experiment,” Dr. Musamba stated.