CCPC Cautions Traders Against Deceptive Deals During Black Friday
Competition and Consumer Protection Commission (CCPC) has warned traders and service providers to avoid deceptive deals during Black Friday, and ensure adherence to fair trading practices.
CCPC Senior Public Relations Officer, Florence Zaza told Money FM News that the Commission is concerned about the deceptive practices employed by certain traders to exploit unsuspecting consumers, enticing customers with seemingly attractive promotions, creating the illusion of special reduced prices to lure them into purchasing goods or services.
Ms. Zaza noted that previous Black Friday sales and promotions have been marred by several consumer related concerns which include disclaimers aimed at avoiding liability, misleading promotional deals, hidden charges, unfair terms, fake discounts, as well as the sale of defective and expired products.
“CCPC warns traders and service providers to comply with the provisions of the Competition and Consumer Protection Act of 2010, No. 24 of 2010 as amended (“the Act”) while offering Black Friday deals, ensuring adherence to fair trading practices.”
“CCPC cautions traders engaging in deceptive practices that those found culpable will face stringent legal action,” Mr. Zaza warned.
She said such measures are aimed at safeguarding consumer rights and fostering a fair and transparent trading environment.
“As Black Friday approaches, CCPC advises consumers to exercise caution when participating in sales and promotions to avoid falling victim to unfair trading practices.”
“CCPC further urges consumers to obtain and safeguard their proof of purchase, such as receipts, warranties, and guarantees, as these documents are essential for redress and investigations in cases of disputes,” she stated.
And Ms. Zaza reiterated that in 2023, the Commission received over 45 complaints related to alternative energy products, including no-refund disclaimers, defective goods, and misleading information about solar pack voltage capabilities.
She therefore urged traders to provide accurate product details and ensure goods are in proper condition to help consumers make informed decisions.
“CCPC also wishes to expresses concern over reports of some businesses submitting false information to the Payroll Management and Establishment Control (PMEC), resulting in illegal deductions from civil servants’ salaries, and is taking steps to address these violations under the Act,” Ms. Zaza said.
Black Friday is an annual shopping event known for its massive discounts and deals on a wide range of products.
